Salesforce Support Analyst

• 12 month initial contract
• Must be an Australian citizen
• Holding an Australian Security Clearance will be highly regarded (Baseline / NV1/ NV2)
• Melbourne based - hybrid - onsite and WFH

Duties

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customisation's of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customise and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology

Essential Skills and experience needed:

• Working experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
• Strong problem solving and trouble-shooting skills
• Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.
• Hands on experience with version control, branching and metadata deployments
• Hands on experience with Vlocity/Omnistudio
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804*** or email: ********@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.