Salesforce Support Engineer

Job Description
Salesforce Support Engineer

• New contract for a New Year! Start 15/01/2024
• Locations Include Canberra, NSW and VIC
• Long term contract 12 months + 12 months

Our client is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions.
This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.
Duties:

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Undertake data analysis, data loading and reporting
• Handle deeper customisations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customise and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology

Skills Required:

• More than 2 years' experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
• Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.

Desirable Skills:

• Hands on experience with version control, branching and metadata deployments
• Hands on experience with Vlocity/Omnistudio

Role particulars:
Submission due: Friday 1st December 2023
Duration: 15/01/2024 - 15/01/2025
Extension/s: 1 x 12 month option to extend
Security clearance: Applicants must be Australian Citizens with the ability to obtain a Government Security Clearance
Location: Canberra, A.C.T and Surry Hills, N.S.W and Richmond, VIC
Working arrangements: Subject to negotiations with line manager, hybrid working arrangements in line with current policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).
If you meet the above requirements and want to know more the time to apply is now! Contact Shakira on 02 6257 8888 or