Linux System Support Engineer

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Providing highly visible on-site customer support through the performance of on-site installation, servicing and repair of complex computer equipment and systems.  Provides both hardware and software technical support and maintenance for High Performance Computer systems.

Responsible for understanding and complying with HPE’s internal controls.

Primary Duties and Responsibilities:     

• Provides technical support for presentations, product demonstrations, installation, and maintenance of company products to ensure that the system is functioning according to specifications
• Analyses system software, third-party software, and hardware issues. Determines solution and implements repair or workaround when possible
• Escalates problems to product support groups and appropriate management to ensure timely resolution of system or customer issues
• Acts as trusted advisor to customers on inquiries concerning system software, hardware, and applications
• Provides software development and consultation to prospective users
• Checks out and approves operational quality of system equipment and software
• Instructs customers in system operation and maintenance
• Provides both remote and on-site responses to calls for assistance and service
• Responsible for utilizing and managing maintenance software and diagnostics tools
• Serves as company liaison with customer on administrative and technical matters for assigned projects
• Effectively manage spares inventory including buffer spares and replacement parts

Minimum Education and/or Experience:

• Bachelor’s degree in Computer Science, Engineering, or related field/discipline. At this level, graduate coursework may be desirable.
• 10+ years of experience, ideally in an HPC-related area
• Security clearance mandatory – TSPV required

Required Knowledge, Skills, and Abilities:

• In-depth Knowledge and experience of Linux/Unix operating systems
• Experienced in parallel file systems such as Lustre or GPFS
• Broad understanding of networking including interconnect technologies
• Acquaintance with specific needs of HPC users desired
• Programming and scripting knowledge and experience (e.g., Perl, Python, C++, etc.)
• Ability to gather data and perform root-cause analysis, escalating to the next level of support or Engineering with recommendation for resolution
• In-depth knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools, and debugging tools for problem isolation. Performs software builds, software upgrades, patch installation and hardware repairs (swapping boards, etc.) as needed
• Excellent communication skills, both verbal and written
• Leadership skills, interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
• Ability to successfully mentor other technical staff.

Join us and make your mark!

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What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.