AddressOur client is Australia’s leading specialists in CX consultancy and services. Driven by the belief that exceptional customer experiences lie at the heart of successful brands, our client is committed to pushing the boundaries of what's possible. By harnessing the most sophisticated customer experience technology available, coupled with the collective expertise of their dedicated team, they empower brands to achieve remarkable feats in customer satisfaction.
About the Role
Reporting to the VP of Engineering, you will be involved in a SuccessFactors implementation and maintenance project from initial planning and configuration to ongoing support and optimisation. This is an exciting opportunity for someone passionate about HR technology and eager to make a significant impact on our client's HRIS landscape.
- Lead the configuration and customisation of SuccessFactors modules (Phase 1: Employee Central, Payroll, Onboarding and Recruitment. Phase 2- Performance, Compensation, Succession, Learning Management) to align with business needs and processes.
- Participate in all aspects of the project lifecycle, including requirement gathering, solution design, testing, deployment, and post-implementation support.
- Work closely with internal teams and external consultants to ensure successful project delivery and adoption.
- Provide training and support to end-users to maximise system utilisation and ensure a smooth transition to the new HRIS platform.
- Continuously monitor and evaluate system performance, identifying opportunities for improvement and optimisation.
- Develop and maintain an issue register for all SuccessFactors systems
issues and changes - Act as a subject matter expert for SuccessFactors, staying abreast of industry trends and best practices to drive innovation and efficiency, particularly around HR legislation, best practices, and payroll.
- 5+ years of experience administering and consulting with SuccessFactors modules'
- Expertise in multiple SuccessFactors modules (Employee Central and Payroll a must)
- Experience in large scale deployments
- Strong quantitative and analytical skills
- Proficient in advanced reporting tools, Power BI and advanced Microsoft analytics programs
- Strong capability to lead, design, deliver, and document processes.
- Capable of offering strategic guidance and recommendations to clients regarding optimal practices for leveraging SuccessFactors
