Address- Can be based anywhere in Australia
- Flexible work arrangements - work in a way that suits you best, including part-time options
- 18 weeks paid parental leave + 12 months return to work support (work 4 days and get paid 5)
What will your typical day look like?
As a Service Delivery Manager, you will be across multiple clients ensuring a seamless delivery of services to our clients. Our Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our clients. You will be in charge of a variety of tasks, such as managing multiple layer teams, rectifying reliability issues, monitoring progress, tracking KPIs, critical incident escalations, running post incident reviews and managing budgets. You will work closely as part of a broader team of functional and technical system specialists and will be involved in overseeing the design, development, and support across multiple HCM products.
About the role
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing Service Delivery within the business context and according to the client contract.
- Leading the Service Delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently and in line with best practise.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organised and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Manage critical incidents.
- Ensure performance and quality
- Resource Planning
Enough about us, let's talk about you
Required Skills
- 2+ years' experience in a similar role
- 5+ years in the technology industry
- Experience managing multiple clients
- Experience driving process improvement
- ITIL / ITSM knowledge
Highly desirable (Not required but let us know if you have any of these)
- Experience with SAP, Peoplesoft Workday, Kronos or any HCM software
- ITIL or ITSM qualifications
- Previous experience in a team lead role
About the team
Reporting to the Human Capital as a Service (HCaaS) Portfolio Offering Lead, this team provides a complete range of specialised services across the world's foremost Human Resources, Payroll & Workforce Management solutions including industry leaders SAP SuccessFactors, Oracle and Kronos and we are recognised by clients and the industry as a leading provider of solutions, services, and support.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity, and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team, and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now.
If you have any questions or wish to have a private conversation about this role, contact Abhi Bassi from the Talent Acquisition team. We'd love to hear from you!
By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
