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Form of workPrimary LocationSA - Hope ValleyJob Description SummaryAn exciting opportunity has arisen for a Scheduling and Dispatch Coordinator to join Service Stream based in our Adelaide office – Hope Valley (12 Month Secondment)About the RoleService Stream Utilities & Infrastructure division are currently seeking a Scheduling and Dispatch Coordinator to join our growing company.Nature of position: Permanent, Part time
Location: Adelaide - Hope ValleyReporting Line: System Optimisation ManagerKey ResponsibilitiesYou will be responsible for the scheduling, coordination, and Dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources. The Scheduling and Dispatch Coordinator will be the key interface between the SA Water Customer Contact Centre (CCC) and the Service Stream FS Project Delivery Team (Service Delivery Manager). There will also be a shared component of improving and investigating the data integrity coming back from the field collection sources.
This role is responsible for
Receive jobs from SA Water Customer Care Centre (CCC) allocate and Dispatch job to nearest available appropriate crew to meet the requirements of the KPI regime and SA Water’s Customer Service CharterEnsure the timely and accurate capture of asset data from the field and input into SA Water’s Maximo Asset Management SystemAddress data quality errors identified in data quality exception reports in a timely manner, using the agreed process, such as data validation reports within the Click / Maximo systems
Work with SA Water to enhance the WOA to maximise the accuracy of data entered in the field
Communicate effectively with internal stakeholders and external customers, follow prescribed escalation procedures to…
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