AddressWith over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Your Opportunity
As a Shift Team Manager in our Contact Center, you will lead our dynamic and specialist 'out of hours' Contact Centre team to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone. What you need to know Location: Experience the best of both worlds with a hybrid setup between Joondalup, West Perth, and the comfort of your home. Working hours: Enjoy the variety with rotational shifts from 6am - 2pm & 3pm - 11 pm, and alternating weekends for that perfect work-life balance.
What will you be doing: Address escalated member concerns promptly and effectively to ensure a positive resolution Working alongside a small team of Shift Team Leaders to make commercial decisions on behalf of business and acting as the point of contact on weekends Lead and inspire a team of customer service and sales professionals to move beyond targets and create memorable experiences for every member Keep a vigilant eye on day-to-day operations, ensuring service levels are met and exceeded for seamless execution of strategies and initiatives.
What we are looking for: As a member-based organisation, alignment to our values is essential, in addition to: A seasoned leader in the dynamic realm of a fast-paced contact center. Possessing the magic touch of leadership, igniting motivation, and fostering growth among team members Experience in working to & achieving KPI’s / targets Creating a cohesive and collaborative work environment Excellent communication skills with the ability to show empathy and resilience, turning challenges into triumphs Ability to demonstrate empathy and resilience in difficult situations Comfortable juggling multiple software applications while engaging in meaningful conversations, showcasing your prowess in computer literacy. What can we offer you?
Secure a full-time, permanent position within your local community, where every day brings new opportunities for growth and connection Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. Enjoy the endless perks such as free Roadside Assistance, discounts on RAC products and services, and a host of other benefits, including insurance, holiday getaways, and more An inclusive & supportive environment, enabling all abilities to strive for success.
Professional career development & ongoing training. Generous discounts on home, contents & car insurance, plus free roadside assistance. Member benefits & opportunity to join a very active Social Club.
Are you ready to make a difference and thrive in a culture of continuous improvement? Take the plunge and apply online today, showcasing your unique talents and what you can bring to our dynamic team. Your journey begins here!
Applications Close COB Friday 17th May 2024 We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
#BetterJourneysRAC RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders.
That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact ***********@rac.com.au
