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Form of workWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Future Opportunities
As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email. What you need to know Location: Joondalup and West Perth Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation
What will you be doing: Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets Provide ongoing coaching and mentoring to support career development Address member concerns promptly and effectively to ensure a positive resolution Monitor day-to-day operations to ensure execution of strategies and initiatives What we are looking for: As a member-based organisation, alignment to our values is essential, in addition to: A seasoned customer service professional with management experience, ideally in a busy, multi-tasking Contact Centre environment Strong leadership and interpersonal skills with the ability to motivate and develop team members Experience in working to & achieving KPI’s / targets Creating a cohesive and collaborative work environment Excellent communication skills with the ability to listen & relate well to others Ability to demonstrate empathy and resilience in difficult situations Strong computer literacy and ability to use many applications at once whilst having engaging conversations What can we offer you?
Secure a full-time, permanent position working within your local community Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services An inclusive & supportive environment, enabling all abilities to strive for success.
Member benefits & opportunity to join a very active Social Club. We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply
Now!'. As this advertisement is for future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months. #BetterJourneysRAC RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our
State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact ***********@rac.com.au
