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SalaryWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
Future Opportunities
As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email.
What you need to know
Location: Joondalup and West Perth
Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation
What will you be doing:
Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
Provide ongoing coaching and mentoring to support career development
Address member concerns promptly and effectively to ensure a positive resolution
Monitor day-to-day operations to ensure execution of strategies and initiatives
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
A seasoned customer service professional with management experience, ideally in a busy, multi-tasking Contact Centre environment
Strong leadership and interpersonal skills with the ability to motivate and develop team members
Experience in working to & achieving KPI’s / targets
Creating a cohesive and collaborative work environment
Excellent communication skills with the ability to listen & relate well to others
Ability to demonstrate empathy and resilience in difficult situations
Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What can we offer you?
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Member benefits & opportunity to join a very active Social Club.
As this advertisement is for future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months.
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