AddressRealise your potential, with the support of our village. As a not-for-profit, SDN has delivered early childhood education, children's therapies, and family support services since 1905. We're one of Australia's most respected children's services organisations, with 650+ staff across 37 sites in NSW and the ACT. Build a career you're proud of, with networking, training, and promotion opportunities.
Location
Penrith
Work type
Part-time, 25 hours per week - flexible arrangement. 50/50 hybrid.
What you'll do
- Help families find the SDN service that best suits their needs
- Follow SDN's Pathways Approach to ensure that families only have to tell their story once
- Facilitate intake into our Centres and Children's Therapies, ensuring high priority applications are dealt with expediently
- Update internal and external digital platforms as required
- Support Centre Administrators and Centre Directors to fill places and build their utilisation
- Schedule appointments with families and record the information into the database accurately and in a timely manner
- Follow up leads in a timely manner
- Maintain accurate client records, generating reports and support the team with general IT queries
- Assist in training new SDN Enquiry Team members in processes relevant to the role
- Support daily office functions and other duties when required
- Perform any other duties as requested by your manager consistent with the position.
To view the position description, please follow the link below or copy and paste into web browser: https://www.sdn.org.au/media/3479/sdn-enquiry-team-member-general-april-2021.pdf
Your team
You will be a part of the SDN Family Engagement based in Penrith. Hybrid working arrangements.
Who you are
- Demonstrated experience in a similar role
- Strong IT savvy including Microsoft Office Suite, CRM and external portals
- Ability to build constructive working relationships with colleagues and clients
- High level written and oral communication skills
- Excellent attention to detail and accuracy
- Excellent customer service attitude and skills and good telephone manners
- Excellent time management skills with an ability to work autonomously
- Able to work within the hours of 8:00am and 7:00pm
- A Working with Children's Check clearance.
Your benefits
- Discounted childcare fees & priority placement for your children
- Generous leave entitlements, including 12 days personal/carer's leave, paid parental/ partner leave, access to purchased leave (up to 2 weeks), paid study leave, access to long service leave after 5 years, paid domestic violence leave, and an extra paid leave day between Christmas and New Year (NSW)
- Employee Assistance Program (free counselling service)
- Paid Work Health and Safety training including First Aid and CPR
- Up to $500 Finder's Fee for referrals
- Monthly and Annual Rewards and Recognition Program
- Hybrid working arrangements
- Professional training and Development
- Brand new state of the art offices
What it's like to work with our village
When you join SDN, you join a village that partners with families to enrich young lives. Our team is here to help you explore your interests and unleash your talents. We learn and grow together, sharing tools, resources, and knowledge.
At SDN, everyone is welcome and respected. We encourage Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
Successful applicants will be subject to relevant pre-employment checks including Working with Children Check (NSW), National Police Check and Covid 19 vaccination in line with government regulations.
If you believe that by working together we can make the world a better and more equitable place, then we'd love to hear from you.
Please note that only shortlist candidates will be contacted.
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