AddressWe are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.
We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.
With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.
We are looking for a passionate and engaging relationship builder to support our Fundraising Engagement team in a casual capacity, between Monday and Friday. In this position, you are front line and a brand ambassador, supporting our mission by creating memorable experiences for our Supporters.
Key accountabilities:
- Providing engaging, respectful and positive supporter experiences via the phone, email and letter.
- Delivering a 'Gold Standard' of service for every customer engagement.
- Resolving enquiries from our Donors and Supporters.
- Achieving accuracy and speed in data entry, donation processing and reconciliation tasks.
- Guiding supporters to purchase from our catalogue.
- Collaborating with the business to ensure Supporter enquiries requests are fulfilled and an outstanding experience is given.
Key knowledge & experience:
- An always positive attitude towards assisting Supporters and providing an experience that is second to none.
- You find it easy to relate to our Supporters, and engage with them in ways they value.
- Accuracy and attention to detail are really important to you.
- You build positive relationships with internal stakeholders.
- Your knack for making customers smile over the phone.
- Your welcoming and flexible attitude and ability to inspire and proactively support other team members.
- You are competent using technology, especially MS Office and Outlook. Experience using a CRM to record Supporter engagements is highly desirable.
Please be advised that the successful candidate will be required to complete a National Criminal History Check.
Benefits that Guide Dogs offer:
As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.
- EAP - Get support when you need it with Employee Assistance Program counselling sessions.
- Employee benefits program and Reward and Recognition program.
- Join an organisation that makes a meaningful and positive impact on our society.
Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.
If you require an adjustment within the recruitment process, please contact ****@guidedogs.com.au to inform us of your preferred method of communication.
