Sea Operations Operator (WA)

Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.

Hellmann remains a family business 150 years after its foundation and is represented by a worldwide network of 489 offices in 173 countries with more than 19,500 people and we are looking to add forward thinking individuals who will continue to grow and develop with us.

Your New Role 

We are looking for a dedicated, energetic and experienced Sea Operations Operator to join our team on a full time basis located in our Perth office. 

Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:

• Process documents efficiently and promptly ensure they are correct and have been entered into the operations system.
• Liaise with Customs Agents, clients, various transport bodies, and Australian Customs as and when required.
• Serve couriers/customs agents at counter.
• Take appropriate corrective action to prevent recurrence of non-conformances.
• Responsible for processing import and export documentation - sea.
• Responsible for booking cargo with shipping lines and consolidators.
• Review Export SLI’s received.
• To inspect all dangerous goods documentation and cargo, where applicable.
• Record internal and external complaints on QIR’s.
• Take responsibility for documenting Document Change Requests.
• Take responsibility for inspecting all freight received or dispatched to the consignee or shipper.
• Take responsibility for confiding all sourcing to Approved Suppliers, for reviewing all purchase orders that may be documented, and for liaising with Quality when new suppliers are considered.
• Take responsibility for completing a Skills Inventory and for ensuring all training received is recorded.
• To take on other duties as may be specified by your Manager.
• Deal with clients and staff in a friendly and professional manner. 
• To ensure a smooth and efficient running of the ocean import department.
• Handle any claims regarding damage or pillage by way of notification to Quality, Customer Service, Notice of Intent to Claim, and transfer of data to Sea Operations Manager.
• Prepare arrival notices.
• Pay all charges and check ultimate consignees.
• Liaise with overseas offices and agents regarding paperwork and charges, specifically freight charges and profit share.
• To liaise with Shipping Lines regarding rates (import and export).
• To have documentation and charges paid at Shipping Lines on time to avoid storage delays.
• Input all shipments, costs and charges in operations systems, and check all original documents.
• To liaise with clients and Customs Agents for the efficient distribution of documentation and charges.
• To arrange ultimate consignee with Shipping Lines or Customs prior to arrival of vessel.

What You Need

We will help you be successful in this role. To start you will need:

• Minimum 2 years experience in similar role 
• Certificates of Origin
• Health certificates and RFPs
• Perishables cargo
• CW1 experience would be beneficial
• Analytical and problem solving approach
• Excellent written and verbal communication
• Exceptional time management skills

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally. 

What You’ll Get In Return

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

• A competitive remuneration package 
• Bonus Structure
• Strong and supportive leadership team

If you are an experienced Sea Operations Operator who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!  

What To Do Now

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

Hellmann Worldwide Logistics is an equal opportunity employer.