Security Operations Coordinator

About Us:

SSX Group is a contemporary Australian Security & Facility Services Company, specialising in professional service delivery and strong working partnerships.  SSX Group is searching for an additional team member to join well established and supportive team.

About the role:

Are you ready to be part of a game-changing service delivery? We're on the lookout for an exceptionally organized and motivated person to join our team.

The Goal: to ensure all customer service requests and small projects are handled efficiently & with attention to detail.  We strive for unparalleled satisfaction!

Responsibilities:

• Elevate the service delivery outcomes for our various commercial, schooling and government clients.  
• Respond promptly and professionally to customer enquiries, providing regular updates and follow up.  
• Create and manage service requests, predominantly for security related services such: security officer services, electronic security service and maintenance.
• Communicate with staff and contractors regarding job schedules, progress and outcomes.
• Execute all tasks with strict adherence to company policies and processes, ensuring compliance and efficiency.
• Foster open communication with management to ensure service standards are consistently met and exceeded.
• Proactively identify and report opportunities for improvement.
• General office admin and operational support as required.

To fulfil the responsibilities outlined for the role, a candidate would ideally possess the following key experiences:

• Demonstrated experience in providing exceptional customer service across various client types
• Experience and proficiency in creating and managing service requests, particularly in security-related services such as security officer services, electronic security service, and maintenance.
• Strong communication skills to effectively liaise with both internal staff and external contractors and clients.
• Prior experience working within a structured organizational environment with a focus on strict adherence to company policies and processes. Knowledge of relevant regulations and standards, particularly in the security services industry, to ensure compliance and efficiency in service delivery.
• Proven track record of proactively identifying opportunities for improvement in service delivery processes and procedures.

SSX utilise user friendly electronic platforms for ease, efficiency and accuracy.

If you're passionate about delivering top-tier service, reliable and committed, we want to hear from you.

Why work with SSX:

• Immerse yourself in a culture that champions teamwork and embraces our core values.
• Experience an inclusive, collaborative, supportive, and forward-thinking work environment.
• Enjoy the fairness, ethics, and empowerment that define our workplace.
• Benefit from industry-leading induction and training programs.

At SSX Group, we're an equal opportunity employer, and we celebrate diversity in all its forms. We're dedicated to fostering a workplace that is diverse, inclusive, and welcoming to all.

Further details will be provided during the screening process. Please no agencies. We will be in touch with candidates advancing to the next stage of our exciting journey.

Thank you for your interest in joining us. We look forward to reviewing your resume and a compelling cover letter.  Your future at SSX Group awaits!