Senior Account Executive

Description:

Marsh is seeking candidates for the following position based in the Canberra, ACT office:

Senior Account Executive

What can you expect?

Your role is to manage a portfolio of large to medium sized accounts, ensuring high quality customer service is always provided. The portfolio includes working in support of a Principal & National Manager on several well-known sharing economy companies. Consistently attain set revenue and expense budgets. Implement Client First Principles across the portfolio of clients

What is in it for you?

• Interesting and diverse client portfolio.
• Leading training and development program.
• Professional environment where your career path really matters and is supported in our global organisation.
• Rewarding and collaborative team environment.
• Genuine flexible work life balance.

• Meet and exceed service standards agreed in the client's service agreement.
• Consistently meet and exceed revenue and expense budgets; Develop and maintain effective long-term relationships with key client decision makers and frequently monitor political, management and other changes within the client organisations to preserve and protect the Company's relationship with the client.
• Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards; (Client First Principles)
• Implement successful account retention and defence strategies.
• Maintain an awareness of all large and potentially complicated claim related matters and assist claims personnel in the negotiation of equitable claim settlements on behalf of clients.
• Engage with and manage all internal stakeholders in delivering 'all of Marsh' to your client base

• Tier 1 Insurance Broking Compliance qualification.
• Diploma of Financial Services (Insurance Broking) highly desirable.
• 5-7 years' experience in a similar role.
• Sound knowledge and application of broking principles, insurance products and service. These apply to general insurance products and services.
• Clear and effective communication skills.
• Developed negotiation skills.
• Ability to work autonomously within a multi skilled team.
• Ability to work under pressure, prioritise workload, meet deadlines and good time management skills.
• Client Service - excellent delivery of technical, administrative, and consulting support to internal and external clients.
• Change - awareness of environmental, financial, regulatory, and social factors affecting company and clients' operations and business and knowledge of internal company technological and product capabilities.
• Commercial Acumen - an in-depth understanding of factors impacting on the delivery of services by the Company.
• Planning and Organization - development and implementation of courses of action for self and others to ensure that work is completed efficiently and on time.
• Drive & Self-Motivation - demonstrates a willingness to take on increased responsibilities and displays the ability to act independently

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search "Marsh" under endorsed employers.