Company DescriptionAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.
Job DescriptionYou'll be there to support the sales reps and ensure our that the customer journey from sale, to delivery and installation is seamless! You're really there to WOW all of our customers, be that over phone or email.
- Assist the Commercial Account Executives by processing incoming sales orders, providing support with pricing and technical enquiries and manage accuracy of internal pricing and product data.
- Provide quality customer service by demonstrating in-depth knowledge of available range of products, setting timeframes and keeping customer informed throughout each stage of the ordering process.
- Manage customer orders from start to finish, including responding to enquiries, processing sales orders, raising purchase orders and liaising with manufacturers regarding stock and delivery timeframes.
- Liaise with Customers and Account Executives to develop and manage a delivery schedule.
- Manage multiple Customers Nationally.
- Regularly communicate with manufacturers to ensure pricing and product information is accurate and update where necessary, as well as monitoring stock levels and availability.
- Ensure the DC’s are informed well in advance of any scheduled bulk deliveries due into the warehouse or out to customers.
- Provide assistance and training to more junior members of the team.
Qualifications- Mandatory: Previous experience in coordinating service and/or administration.
- Knowledge of white goods and understanding of plumbing products highly desired.
- High computer literacy with experience using G-Suite.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
- The ability to analyse technical data and make product recommendations.
- A team player.
- Excellent organisational and time management skills.
- Ability to work under pressure and prioritise tasks effectively.
- Ability to manage and communicate with internal and external stakeholders.
Additional Information- Permanent full-time position
- Monday - Friday
- We're presently situated in Rosehill, but by the end of 2024, we'll be transitioning to our state-of-the-art facility in Kemp's Creek.
- Free onsite parking
- Rosehill, Sydney offers a range of facilities for workers including business parks, access to Parramatta CBD, recreational amenities, dining options, educational institutions, and healthcare facilities.
- Indulge in a monthly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
- Showcase your table tennis skills in our exciting ping pong tournament, where friendly competition and team bonding go hand in hand.
- Transport team members receive a personalised dock plate and DC Team Members receive an aisle plate to celebrate their 10-year anniversary.
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