Senior Administration Officer - Allied Health, Health And Wellness Clinic

About the role
The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in Allied Health and Health and Wellness Clinic. This is a permanent, part time role (32 hours per week).
Salary range: $35.45 - $39.62 per hour plus superannuation and salary packaging.
What you'll be doing
This position is a front of house Senior Administration Officer within a Private Allied Health Clinic. Your role will involve but not limited to:

• Providing Exceptional Customer Service to patients and clients
• Booking and managing outpatient appointments in TAHDIS (Team Allied Health Data Information System)
• Register and update patient details in iPM
• Invoice/receipt patients in Totalcare and using HICAPS. (Including workcover, NDIS and DVA patients)
• Following up outstanding patient accounts
• Manage phone calls from patients and clinical staff taking a variety of enquiries
• Stock ordering in Navision and WINC
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures. Maintaining accurate, current and accessible files
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of management.
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you
To be successful in this role, you will demonstrate:

• Previous Totalcare/billing experience (highly desirable)
• Previous experience in using HICAPS (desirable)
• Must be able to work autonomously as well a team
• High level of customer service, verbal and written communication skills
• Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Highly developed time management and organisational skills
• Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems)
• Ability to use programs such as Outlook, Word and Excel

Why join us?
is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education and research - and that's because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Monday 18th March 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
It is now a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.
Advertised: 04 Mar 2024