Senior Advisor, People & Culture, Clerk Grade 7/8

Act for fairness and integrity!

Vacancy: Senior Advisor, People & Culture, Clerk Grade 7/8 – Corporate Services
Location: Sydney CBD with hybrid and flexible working options.
Employment:  Ongoing  
Salary Range: Up to $132,021. Package includes salary ($106,025 - $117,363), employer's contribution to superannuation and annual leave loading.

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role 

The Senior Advisor, People & Culture (P&C) leads, oversees and manages the daily work of the People Operations team who are responsible for providing responsive, accurate, timely and customer-focused service and advice to the wider business and P&C Team on a broad range of operational HR matters.

As the Senior Advisor, P&C, you will be responsible for leading the day-to-day operations of this team including managing the allocation of workload and resources, monitoring and reporting on service delivery performance, overseeing position and establishment governance, continuous improvement including supporting the implementation and ongoing updates of our data systems, accurate record keeping, supporting in team member development, and managing complex human resources issues that come through to the team.

About you    

• You will have previous experience in operational HR/People and Culture roles where you have been involved in position management, reporting and HRIS system upgrades, enhancement and administration.
• You are experience working in a high-volume environment with competing priorities and able to shift focus as priorities change
• You’ve been involved in managing projects end-to-end
• You have experience with Employment Relations and Industrial Relations matters, preferably with a good working knowledge of the Government Sector Employment Act. 
• You are committed to the continuous improvement of operational processes, with a focus on delivering high levels of customer service throughout

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Opportunity to utilise and hone management and mentorship skills
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture
   

Notes:
Online applications must consist of:

• Covering letter (max 2 pages) highlighting your operational HR experience including how you manage competing priorities within a dynamic customer focused environment.
• CV (max 3 pages) outlining your skills, knowledge, and experience as relevant to this role.
• The assessment process will be conducted by a standard panel assessment process.
• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

 
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date:  11:59pm Thursday 18 April 2024

Inquiries can be directed to Recruitment team via ***********@ombo.nsw.gov.au

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Sheena on 02 9055 8*** or ***********@ombo.nsw.gov.au