Senior Application Support Analyst

Our Federal Government Client is seeking a Senior Application Support Analyst!
This is a 12-month contract role with a possible 12-month extension, offering hybrid work arrangements (3 days in office, 2 days flexible) in ACT, NSW, or VIC.
As the Senior Application Support Analyst, you will:

• Investigate and prioritize business application incidents on SAP and Salesforce platforms for NDIA staff.
• Manage escalations of priority issues and support software release testing and cycles.
• Utilize technical expertise and knowledge of business rules to resolve ICT system issues.
• Communicate effectively with business staff, technical teams, and customers to troubleshoot issues.
• Collaborate with internal stakeholders and external vendors to identify and rectify problems.
• Apply ITIL methodology and utilize an ITSM system to manage incidents and service requests.
• Analyze data and report findings in Excel to identify trends and root causes.
• Support replication and testing for SIT, UAT, and BVT.
• Assist with release cycles to support business functions.
• Mentor team members on best practices and support techniques.

To succeed in this role, you must have:

• Essential:

• 5+ years' experience in an ICT support role.
• Demonstrated experience supporting SAP or Salesforce platforms.
• Experience using an ICT Service Management Tool and applying ITIL methodology for incident management.
• Strong communication and interpersonal skills to liaise with diverse stakeholders.
• Desirable:

• Passion for accessibility and enthusiasm for inclusive design & development.
• Ability to analyze and report data using Microsoft Excel.

Due to security requirements, you must be an Australian citizen with the ability to obtain a Baseline security clearance.
Apply now for immediate consideration! Contact Archna Singh on 02 6245 1708 quoting Job Reference: #259959.
The closing date is Monday, 22 January 2024.
Expression of Interest for other Senior Application Support Analyst roles remains open until 30 January 2024.
Only candidates meeting the criteria will be contacted.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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Acknowledgements
Peoplebank acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.