Address
Form of work- Canberra - Greenway, Sydney, Melbourne. 2 days WFH
- $690 per day (inc super) 7.5 hour day
- 12 + 12 month contract (ability to obtain a Baseline clearance required)
- Understand and support replication and testing of issues to support SIT, UAT and BVT
Our client, an independent Government entity focused on disabilities is seeking a Senior Application Support Analyst.
About the client
Their role is to support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.
About the role
The Senior Application Support Analyst will work within the support team to investigate and prioritise business application incidents raised by staff for SAP and Salesforce platforms, as well as manage escalations of priority issues. They will also help support the testing and release cycles for software releases as required.
Duties
- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues
- Apply & guide best practice ITIL methodology and utilise an ITSM system to investigate, triage and resolve incidents and service requests from a level 1 to Level 2 queue
- Perform data analysis and reporting in excel, including identifying trends and root causes in data
Skills / Experience
- 5 years+ in an ICT support role
- Demonstrated experience in supporting either SAP or Salesforce platforms
- Demonstrated ability to analyse and report on data using Microsoft Excel
How to apply
To be considered for this role (JOB ID: EF8825), please forward your resume to Eric by clicking the Apply for this Job button. Please note that this role closes on the 22nd of January.
Recruitment Hive: (02) 6299 1***
