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SalaryAbout the role:
The Business Support Services Team provides second level support to Victoria Police members, enabling the access and uninterrupted use of all supported applications and technologies whilst ensuring processes adhere to Victoria Police frameworks, policies, standards guidelines. This role also provides administrative support for applications used by frontline members where the accuracy and timely provision of data is essential for effective policing services and crucial for officer safety. The successful applicant will be responsible for the monitoring of data provision to a portfolio of Applications Supported by the Business Support Services team. The role provides IT assistance to the organisations staff supporting the Information Communication Technology Division. The position reports directly to a Victoria Police Sergeant.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:
- Support front line members with new and emerging technologies
- Provide guidance and support on IT matters
- Respond to tickets logged in a timely manner
- Develop an in depth understanding of the applications and technologies supported by the team
- Assist in project work as required
As the successful applicant, you will have:
- Technical experience and troubleshooting skills
- Excellent communication skills, both verbal and written
- Ability to work in a highly confidential environment
- Preferred but not mandatory understanding of ITIL practises
Requirements and relevant information:
- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your application must include:
- Resume
- Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.
Applications close midnight, 29 April 2024.
Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).
We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 8***.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
