Address
SalaryAutomic Group is Australia's fastest growing share registry - but we are a lot more than that. Our key role is driving the success of our customers is through technology innovation that provides services and experiences beyond a traditional registry model.
We work with more than 1,200 listed and unlisted companies, and we are the leading IPO provider in 2021, with 47% market share.
The Customer Solutions Team (CST) was formed in early 2022 in recognition of Automic's rapid expansion. Sitting within the Sales & Marketing division, this diverse role will have you primarily focused on on-boarding of a rapidly growing number of new and transitioning managed funds fro
m the qualification phase though to set up, go-live and handover to the ongoing client management team.
Collaborating both internally externally with our clients (who manage assets including equities, fixed income, cryptocurrency, private equity, real property within both listed and unlisted fund structures) you will support the team in driving changes to pricing, service level agreements, contracts and operating frameworks. Understanding Client needs and wants will also generate important feedback into our IT/Product division, driving future technological development.
Duties & Responsibilities:
- Support the Head of Customer Solutions in their day-to-day tasks to ensure customer success and satisfaction.
- Manage queries from Clients, service providers and internal stakeholders (Sales, Customer Success, Product/IT, Finance) in a timely manner and escalate internally where required. Assist with outbound communication.
- Collaborate with internal teams to find solutions, lead implementation for our Clients
- Assist with developing and maintaining on-boarding project plans, checklists and guidance materials
- Participate in periodic & ad hoc internal and Client meetings, provide updates on solutions and on-boarding
- Assist with the preparation of internal reporting and assist with maintaining our on-boarding pipeline
- Assist with Clients and Fund setup in Automic systems in accordance with internal training and guidance.
- Tertiary qualifications (or equivalent experience)
- Minimum 2 years' experience in relevant role
- Excellent presentation, written and verbal communication skills
- Ability to work autonomously
- Customer Success focus
- Excellent relationship management skills
- Highly organized
- Collaborative
- Opportunity to play a key role within a strong tech team with best practice engineering practice and modern tech stack
- A collaborative and supportive team and team culture
- AU-based organization with in-house developed, market-leading fintech platform
- An attractive and well-located office space close to public transport, with hybrid work arrangements
- Development and growth opportunities; we invest in, and back our own!
- Competitive remuneration package for the right candidate
- We are building an inclusive workplace to help realise the potential of our employees, embrace our differences and apply our diverse thinking to innovation and delivering services to our clients; if you like the sound of this, apply now!
- Only applicants with work rights in Australia can be considered for this position.
- Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and an ID check.
- Automic Group collects and stores personal information for the purposes of recruitment and talent pooling - should you wish to have your information deleted from our systems, please make a request. See our Privacy Policy for further details on how Automic Group manages data.
