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Brisbane, Melbourne OR Sydney
- Join a large Business Analyst community where ideas and best practice are shared.
- Must have technical Duck Creek experience, specifically Billing
- Hybrid working model, supportive and collaborative culture.
We're never just satisfied with how things are - because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler, and better for our customers and each other.
Overview of the role
This is a fantastic time to be joining Suncorp as the industry goes through significant change. As a result, we are looking for a strong Technical Business Analyst with Duck Creek experience to join our project team for the Digital Insurer Project. One of the largest transformation projects ever undertaken by Suncorp, you will join at the beginning phase of this exciting initiative which is expected to run for 5+ years.
You will have the opportunity to join our large Analysis Chapter that supports a variety of medium to large scale programs across the Suncorp Group. The Chapter consists of around 200 like-minded analysts, where ideas and best practice are shared via masterclasses and knowledge sharing. You will support projects being delivered in a continuous delivery model (Agile) and supporting the platform.
Suncorp is proud of our fantastic culture where you will be supported in your career development.
What you'll do:
- Build strong relationships through engagement with colleagues, and stakeholders across Business and Technology.
- Document current and future state processes and identify opportunities for improvement.
- Use information gathering techniques to proactively discover requirements and synthesise information accurately, completely, and coherently.
- Work collaboratively with delivery teams and business stakeholders to gather, validate and document business requirements and develop recommendations and solutions that meet business and customer needs.
- Raise, and support mitigation and resolution of, risks and issues using established tools and frameworks were applicable.
- Create detailed user stories (in JIRA) to support delivery.
- Document Technical design, Functional and Non-Function Requirements, PL101 completion, Policy Data Model updates, Interface/Integration mapping, Migration Mapping, Technical support documentation & Knowledge Bases
- Work close with squad / project members, including but not limited to Project Manager, Scrum Master, architects, Developers, Tech Leads, Test Analyst to identify, capture, plan and deliver changes
- Mentor/train team members; participate and contribute to Business Analyst chapter and/or forums providing insights and thought leadership
- Suncorp offers a hybrid way of working where you will be expected to be in the office approx. 2 days per week.
What you'll bring:
- Minimum 1 year working experience in Duck Creek applications (Billing) and related integration.
- MUST HAVE Duck Creek technical knowledge and experience with development accelerators including PL101 and Technical Solution Blueprints.
- Training in Duck Creek university and related certification desired.
- Minimum 5 years technical business analysis experience in a project/delivery orientated role; from a large organisation.
- Minimum 3 years' Agile, Lean and waterfall experience including knowledge of Agile practices, workshops, and Agile ceremonies facilitation.
- Working in the General Insurance space.
- Must be able to translate and understand business and technical requirements and provide appropriate alternatives and solutions to meet those requirements.
- Strong stakeholder engagement, relationship management and influencing skills including experience in dealing with various stakeholders.
- Strong problem-solving and negotiation skills
- Strong team player with a positive attitude, willingness to learn and desire to make a difference.
- Must be able to manage multiple complex initiatives with competing deadlines.
What we can offer you:
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp Group:
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If this opportunity sounds like the challenge, you have been looking for, please apply online today.
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved, and respected for their perspectives and contribution.
