AddressDescription:
• To 30 Jun 24
• $ negotiable
• Redland / Hybrid
About the role:
The Business Analyst will join a large local council to lead the analysis of business processes and procedures across the City Operations group including the Parks and Conservation, Roads, Drainage and Marine, Facility Services and Waste Operations Units. They will liaise with management and staff across the group to analyse and document business processes and procedures and identify systems and processes to increase service productivity, quality and customer experience.
The role will include the identification, business case development, planning and implementation of solutions including technology systems to optimise Council business in close consultation with Council's Information Management Group
Responsibilities:
• Lead a review of business processes to facilitate business and system improvement initiatives with a focus on systemisation and service management.
• Lead the documentation of business requirements for technology solutions.
• Research business and technology solutions to enhance service performance, productivity, and customer experience.
• Identify solutions and conduct options analysis considering cost-benefit analysis, ability to deliver on business objectives and priorities.
• Develop detailed business case/s for recommended solutions for investment decision making.
• Develop roadmap and project plan/s including work packages, deliverables, resources and scheduling
• Provide expert project management. Lead and manage the implementation of complex solutions for effective
change management and benefits realization in consultation with delivery partners.
• Lead collaborative stakeholder engagement and manage business change.
Experience:
• Substantial experience leading transformational technology systems projects in a complex environment throughout the project lifecycle.
• Substantial experience in business analysis, identifying and quantifying future business benefits from improvements, conducting research and cost benefit analysis for technology uplifts, developing compelling and data driven business cases, and developing technology implementation roadmaps and project plans.
• Demonstrated understanding and experience applying business improvement, project management and information technology methodologies in the delivery of complex projects. This may include Business Process Mapping and Notation, lean management, user centred design/design thinking, ITIL Service Management, change management and critical path method.
Thank you for your interest. We regret that, due to the number of applications received, we will not be able to respond to all applicants.
