AddressAs an emergency service agency, QFES is responsible for ensuring the safety of people and property across Queensland through the provision of effective prevention, preparation, response and recovery activities across a range of emergency situations.
Comprising the Fire and Rescue Service, the Rural Fire Service and the State Emergency Service, Queensland Fire and Emergency Services (QFES) also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services, many capabilities and many partners.
Business Platforms contributes to the development and management of technological solutions and initiatives that help solve Information and Communication Technology (ICT) and business problems and governance for ICT projects, programs and strategies. The team provides system management and oversight of the human capital management and disaster management platforms. The team also contributes to the formulation of strategy and policy solutions to build and retain an inclusive, diverse and capable workforce, and works closely with stakeholders and partners to ensure delivery of contemporary, best practice for both platforms. These include SAP SuccessFactors, Aurion, Time and Attendance, and Noggin.
Reporting to the Manager [Systems], you will be a key member of the team responsible for the design, planning, development, management, configuration and integration of applications relating to incident and disaster management systems to support emergency coordination centres and regional operations. You will contribute to the development and implementation of processes, tools and resources; configuration and release management to best suit the business applications; and assist in the delivery of systems training to support operational capability and service delivery outcomes.
Highly desirable requirements
- Knowledge and/or experience in incident and event management system configuration and implementation
- Knowledge and/or experience in Queensland Disaster Management Arrangements.
Special requirements
- The incumbent will be required to participate in out of hours ‘On-Call’ roster arrangement as well as support operational duties during emergencies and disasters which may also require work outside of normal hours (e.g. night shift), including weekends, working extended hours and possible intra-state deployment.
Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:
- Provide business support for information systems change, testing and enhancements to various information systems to ensure they meet business requirements and operational capability.
- Provide advice and develop strategies which support continuous improvement and innovation in the systems used within emergency coordination centres and regional operations.
- Represent QFES on various forums, maintaining relationships with inter-governmental representatives and system vendors to contribute to the development of systems configuration.
- Assist in the development and facilitation of system/applications training and exercise activities to build operational capability and readiness.
- Prepare and contribute to the preparation of timely and well researched system requirement documents, briefs, reports, plans and correspondence in accordance with departmental requirements.
- Negotiate, build and maintain productive working relationships with internal and external stakeholders in relations to system requirements and enhancement to support the delivery of quality services.
- Undertake project management and coordination activities to support organisational projects in accordance with QFES strategic objectives.
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream – Individual Contributor (leading self)
Vision
- Stimulates ideas and innovation
- Makes insightful decisions
Results
- Builds enduring relationships
- Drives accountability and outcomes
Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values of:
- Respect
- Integrity
- Trust
- Courage
- Loyalty
