Senior Business Engineer - Workflow

Senior Business Engineer - Workflow

• You are passionate about making peoples jobs simpler and more rewarding

• We are a team of big thinkers who are engineering the future of banking

• Together we could create industry leading product lifecycles that support capabilities, people and technology

Do work that matters

Technology is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.

As an organisation, we foster an innovative, dynamic culture and a genuine commitment to drive diversity and inclusion.

As a Business Engineer – Workflow Engineering, you will work alongside the Principal/ Lead Business Engineers and Product Owner to define the product vision and feature roadmap. You will be part of a squad (Software Engineers, Site Reliability Engineers and Test Engineers) to define the requirements and help execute the roadmap and support the products that are delivered.

See yourself in our team

The Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various workflow technologies. This is your opportunity to join an established company where there is a focus on personal and professional development.

Within this role, you will work alongside a fantastic team of people, and highly invested managers focused on your career progression.

You will:

• Provide business analysis services and specialist support for the Workflow Crew

• Gather and document information, conducts analyses of business needs through elicitation and management of business, functional and non-functional requirements

• Liaise and maintain relationships with stakeholders in order to understand the structure, policies, and operations of the organisation, and to recommend solutions that enable the organisation to achieve its goal

• Complete and oversee project work stream deliverables including quality control/sign off for area of accountability

• Provide ongoing assistance to support teams for functionality released into production

• Work closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes

• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary

• Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement

• Analyse and document business/functional processes and requirements using standard analysis methodologies and tools

• Convert business needs into functional designs using knowledge of system capabilities, rules, and architecture

We’re interested in hearing from people who

• Have Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

• Can provide business analysis services and specialist support.

Tech skills  

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team; 

• Demonstrated experience working as a Business Engineer in case management solutions/ workflow automation projects

• Design case types, create applications and support the low code implementation and configurations.

• Should have been part of end-to-end implementation of workflow automation/ customer service applications as Senior Business Engineer

• Good knowledge of Pega OOTB features such as Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), REST Connectors and SOAP Services etc.

• Good understanding of journey centric methodologies for requirements gathering/ elaboration

• Good understanding of integrations, cloud hosting as well as design and building of reusable components

• Strong experience in documenting epics, features and user stories and building case type backlogs

• Strong experience in conducting elaboration sessions and good understanding of DCOs (preferable)

• Understanding the importance of controls and high-risk management in day-to-day activities with ability to proactively identify and understand, openly discuss and act on current and future risks

• Ability to capture business requirements in a clear and concise manner and convert those requirements into system speak (Pega preferable)

• Strong written and verbal communication skills-ability to communicate ideas and vision effectively and with impact to business and technical teams

• Excellent stakeholder management skills as well as ability to work well in a team

• Experience using Jira and Confluence as well as data analysis, modelling and workflow design

• Experience working in an Agile project environment

• Certified Pega Business Architect (preferably version 7 or later)

• Pega Technical Background (certified as CSA)

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring from across all of Australia and have opened technology hubs in Melbourne, Adelaide, Brisbane and Perth. We really love working here, and we think you will too. 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!