Senior Business Intelligence Analyst

At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with us, you can get involved and create the future you want, helping the NRMA Group move Australia forward.  

Alongside our legendary Roadside assistance, the NRMA Group also owns or operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Marine. Take a look on the inside and you’ll discover that life with us is more than just a job, – it’s your chance to grow your career and play your part in work that means

• Are you both a meticulous problem solver and an effective communicator that thrives on working with others?
• Are you passionate about translating intricate datasets into meaningful insights that drive strategic decisions?
• Do you want to play a key role in helping shape our organisations data driven journey to achieve impactful business outcomes?

This is the role for you!

As the NRMA’s Senior Business Intelligence (BI) Analyst, you will play pivotal role in helping guide and support the wider Roadside business, working with various stakeholders to translate complex data into actionable insights to help shape strategic and operational decisions.

Your main focus will be to ensure continuous growth, optimisation and adaptation through data insights and ongoing support of KPI tracking. Your expertise will contribute to enhancing our operational efficiency, customer satisfaction and driving strategic decisions through effective stakeholder partnership. 

Key Responsibilities:

• Work as a 2IC to our Data Manager, helping to influence strategic and operational decision making
• Effectively engage with stakeholders to understand goals and priorities within the Roadside business
• Collaborate with cross-functional teams to understand business requirements and translate them into actionable insights
• Develop and maintain robust BI solutions to support data-driven decision-making processes
• Analyse complex datasets to identify trends, patterns, and opportunities for improvement
• Design and implement effective reporting tools and dashboards for various stakeholders
• Provide strategic recommendations based on data analysis to support business objectives
• Stay abreast of industry trends and advancements in Business Intelligence and analytics
• Manage the reporting lifecycle from requirements gathering to translation, design, build, test, visualization, deployment, and documentation
• Effectively coaching, mentoring and training BI team colleagues

Desired Skills & Experience

• Strong strategic stakeholder engagement and management skills with highly developed planning and organisation skills
• Strong analytical, business acumen, problem-solving skills and a sharp eye for detail
• Ability to think broadly and critically about a problem and apply business and commercial acumen to develop a solution
• Strong analytical skills and ability to story tell with data to influence stakeholders
• Strive for excellence and focused on outcomes, always keeping the customers in mind
• A self-starter that takes initiative, who works well in a fast-paced, dynamic, team-oriented environment
•  Excellent written and verbal communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Advanced SQL skills and experience dealing with large and complex data sets
• Hands-on experience with GCP, Google Tag Manager, GA, Github
• Tertiary-related qualification in computer science, statistics, marketing, or IT-related discipline
• Minimum 5 years' experience in an analyst role responsible for reporting, and analysis

  If you have the above skills and are looking for a rewarding career, please apply today! 

  If you are shortlisted and require any adjustments during the recruitment process, please advise our recruiter in the next stage.

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, attractions, restaurants and much more
• Fitness Passport – access to over 750+ fitness facilities
• Discounts on all NRMA insurance products including car, home & travel
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• "ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.

Know you Belong 

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer