Senior Case Manager

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

 So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

 Senior Case Manager – Personal Injury | LAUNCESTON, TAS  

 What if you could put the customer at the heart of everything you do?

 Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing Workers Compensation team in Launceston, Tasmania you will be part of a fast-paced environment dedicated to providing outstanding service innovative thinking and return to work support. As a Senior Case Manager you will be responsible for managing a portfolio of claims and delivering high quality claims management services. This position suits a strong influencer and relationship builder who can seamlessly work with a range of internal and external stakeholders.  A positive and can do attitude is a must for this role.

 You'll be responsible for:

• Ensure customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints
• Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process and informed of all key claim developments and aware of their obligations
• Proactively manage claims identifying and managing return to work barriers on individual claims and implementing strategies to address these
• Work with Team Leader and specialists within the team to provide coaching and support as required

 Important to your success:‎

• Experience in personal injury claims and/or customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
• Enthusiasm and ability to deliver high quality services and positive customer experiences
• Technical proficiency with systems, software, databases, reporting and communication tools
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
• Ability to recognise, avoid, manage and escalate conflicts to enable effective and timely resolution 
• High attention to detail 

What's on offer?

• Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
• What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life.
• Work within a specialist area of the Personal Injury team where you will have stability and autonomy.

 About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

 Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

 Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers