Address- Employment Type: Full-time (35 hour week)
- Duration: Continuing
- Remuneration: $118k-$133k (plus 17% superannuation and leave loading)
- Location: Kensington NSW (Hybrid Flexible Working Available)
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re Australia’s number one university for impact and among the nation’s Top 20 employers. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.
Why Your Role Matters:
As Senior Case Manager you will play a key role in managing serious complaints and allegations of student misconduct according to the University’s policies and procedures. Practiced in compliant management, your day involves gathering and evaluating information as well as conducting interviews to assess serious allegations in line with the University’s applicable policy framework and values.
Responsibilities:
- Case management of handling of complaints and allegations of student misconduct
- Promote a UNSW culture of ethical decision making by staff and students
- Register, analyse and respond tactfully to issues and queries
- Build positive and advisory working relationships with key stakeholders
- Provide high level administrative and general office management support
- Accurate documentation and information management, record keeping, meeting coordination and reporting
- Collecting and interpreting evidence, interviewing, drafting correspondence
- Assist in the review and development of policies and processes relating to complaints and allegations misconduct.
- Contribute to projects and initiatives promoting academic integrity.
Who You Are:
You are a complaint handler with an investigations or legal background who is passionate about contributing to a culture of academic integrity and would like to apply your skills and experience in a new way. You have the following skills and experience:
- High emotional intelligence and judgement
- A proactive attitude and excellent time management skills
- Strong IT skills, competent with high attention to detail
- Experience in complaints management, data analysis and reporting in a high volume environment
- Ability to maintain workplace confidentiality, exercising sensitivity, and respect
- Proven analytical skills with an ability to apply regulatory and professional principles, policy and guidelines.
For further information on the role responsibilities and skills and experience required, please refer to the position description found on Jobs@UNSW.
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the before Thursday 25 April by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Katherine Molloy, Talent Acquisition Consultant
E: katherine.molloy@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW
