Senior Change Manager

Our client is a government agency that provides integrated transport services in the ACT - including a bus fleet of 450 buses and overseeing the management of Light Rail

The primary focus of the role will be to support change management for the MyWay+ program - which will deliver the next generation of ticketing, real time passenger information and journey planning solutions for the people of Canberra

Role description:

The Senior Change Manager take responsibility for the end-to-end change management process for the MyWay and other programs. 

Responsibilities include:

• Work to develop and deliver end to end change management - from initial evaluation and problem identification through to planning and guiding implementation and embed long term change.
• Conduct analysis; incorporating impact and risk assessments associated with support and engagement at each stage of the change process, with the intention of applying risk mitigation 
• Design, develop and implement communications and training associated needed as part of the change process.
• Develop and implement coaching programs to support senior managers and their teams undergoing organisational change. 
• Build quality relationships with internal and external stakeholders to facilitate and influence change.

Skills and Experience:

• Experience and knowledge of change management principles, methodologies, and tools.
• Tertiary qualifications or equivalent in Change Management or related disciplines would be highly regarded
• Demonstrated experience in the delivery of complex change management programs, including those that have faced considerable resistance.
• Experience in risk identification and mitigation within a change management context including, but not limited to, human behaviours, non-compliance, financial and resource implications.
• Highly developed interpersonal skills, including communication, negotiations, liaison, facilitation and representation skills - in order to build and sustain collaborative working relationships and networks with colleagues and stakeholders.
• Experience in providing high quality advice and coaching to senior management and executives on change and associated risks. 
• Strong knowledge of change management methodologies and frameworks, such as Prosci and ADKAR.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Adept at navigating ambiguity and adapting to changing project requirements

Consultant: Colin Massey Ph (02) 9114 8***

Keywords: Change analysis, change plan, Change Management, Prosci, ADKAR, communication plan, impact analysis, training, coaching, government