Senior Client Advisor (Administration & Customer/Reception)

As a Senior Client Advisor and first point of contact for customers when they visit the clinic, your day-to-day responsibilities will include the following:

• Greeting and building rapport with patients.
• Assisting them with bookings and consultations.
• Conducting the initial hearing check.
• Ensuring every patient's visit is an enjoyable and valuable experience.
• Working collaboratively with Client Advisors and Audiologists

Client Details

Adecco is thrilled to partner with a global market leader in the hearing care retail market and has over 300 stores across Australia. They conduct free hearing checks, prescribe hearing aids and sell hearing aids and other devices. Our client prides themselves on having a fun, vibrant and highly experienced team where they enable their employees to grow, evolve, and find longevity.

The Senior Client Advisor role supports the day-to-day running of the store, supporting the Audiologists in customer service, admin, initial hearing screening and local area marketing.

Description

A dynamic and innovative opportunity has been presented for a Senior Client Advisor specialising in front-office management, store operations and sales in Dickson, ACT.

As an integral member of our team, your responsibilities will include but are not limited to the following:

• The Senior Client Advisor role provides overall support and coordination to clinics for all front desk requirements for audiologists and our valued clients
• Provide a high level of customer service at all times
• Greeting and liaising with customers upon arriving at the clinic
• Doing initial hearing screenings that are booked and supporting Hearing Care Professionals
• Ensure that compliance guidelines are met for store administration
• Manage the sales stock levels and post-sales services
• Overall sight of the clinic and functions of clinic operations

Profile

To be considered for this role, you will be/have:

• Proven experience within an administration role, demonstrating high compliance
• An enthusiastic and approachable individual who prides themselves on a high level of customer service
• An organised and motivated individual with the ability to multitask
• A highly driven individual determined to exceed KPIs/ targets
• Full working rights in Australia
• Current and Valid Full Australian Drivers Licence

What's in it for you?

• Great salary with fantastic benefits and opportunity to earn commission
• Discounted Private Health Insurance and other corporate benefits
• Full training provided with great career and learning development opportunities
• A day off to celebrate your birthday!
• Company provided uniform and laundry allowance

Job Offer

These are full-time positions based in Dickson, ACT offering a competitive salary, excellent company benefits, and the opportunity to build and develop a meaningful long-term career.

Please click APPLY NOW! Or, if you would like to find out more about this opportunity and have a confidential discussion, please call Elis on 0419 600 021 or email Elis.salievski@adecco.com.au to organise a convenient time.

Candidates must be available for a face-to-face video interview with Adecco as a first step for this role.