Senior Client Service Officer Specialist

Senior Client Service Officer (Specialist)
Housing Services
Location: Positions available in multiple locations, including Lismore, Grafton, Tweed Heads South
Employment type: Temporary, Full Time up for up to 12 months with a possibility of extension
Salary: $93,295 -- $102,941 pa plus superannuation and leave loading.
Opportunities for learning, development, and internal career progression
Your role
A Senior Client Service Officer (SCSO) provides a broad range of services including tenancy, property management and application services. You will work closely with clients experiencing complex support needs.
You will work with external agencies and advocates and other stakeholders to maximise positive outcomes for clients, and you will provide coaching and support to team members to optimize business and service outcomes.
You will also work closely with clients experiencing homelessness and working with other internal staff and external agencies to assist clients experiencing complex homelessness. This role may also include conducting outreach to clients sleeping rough and those who have been impacted by natural disasters.
What you'll do
You will
Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
Work in partnership with other stakeholders to resolve complex tenancy issues and neighbourhood disputes, including responding to and managing antisocial behaviours.
Manage breach of tenancy agreements and represent Housing NSW at the New South Wales Civil and Administrative Tribunal
Coach Client Service team members to improve skills in assessing and managing clients, including those with complex needs; and in managing client information systems to achieve greater efficiency in delivery processes.
What we're looking for
Ability to work independently and manage your own work.
Including working both independently and within a team environment.
Ability to establish and maintain relationships with internal and external stakeholders
A commitment to a culture of teamwork, excellence, and continuous improvement
Client service skills with an empathic approach to clients and a passion for delivering the best possible client outcomes.
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To apply directly via the DCJ Careers site click . Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).
Applications close: Sunday, 28 January 2024 at 11:59pm AEST.
Got a question?
If you've got a question about applying or require an , please contact Mayur Kaushik via email at
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Larissa Whitton via email at
Note: Appointment are subject to reference checks.
Visit to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit .
Thank you for your interest in this role. We look forward to receiving your application.