AddressThe Classification Branch provides policy and operational advice, education and training on the classification of films, computer games and publications. It delivers operational and secretariat support to the Classification Board and Classification Review Board (the Boards) and supports industry through the administration of approved classification tools. The Branch is also responsible for the oversight of the Classification (Publications, Films and Computer Games) Act 1995 and the National Classification Scheme.
Classification helps Australians make informed decisions about what to watch and play, and helps parents and carers protect children from harmful content. You can learn more about classification at www.classification.gov.au.
The key duties of the position include
The Senior Client Services Officer is responsible for:
- Assisting the Assistant Director and Deputy Director of the Board with planning and allocation of daily workflows between the Client Services Team and Board
- Processing complex applications and enquiries about the classification of films, computer games and publications by the Boards via phone and email
- Preparing draft information products for industry and the public, including fact sheets and updates to website content
- Identifying and supporting implementation of process improvements within the work area
- Responding to written and oral enquiries about the National Classification Scheme
- Undertaking administrative support or operational tasks as required.
Who are we looking for?
Our ideal candidate is familiar with, or interested in, contemporary media and technology, including films and computer games. They will demonstrate good judgement, a positive attitude, resourcefulness and initiative in delivering results.
We are looking for a candidate who can demonstrate:
- Strong written and oral communication skills, including the ability to present information to a variety of audiences that is clear, concise and readily understood
- Strong experience in team leadership and/or customer service roles, including working collaboratively with different stakeholders to achieve desired outcomes
- Effective organisational skills with a proven ability to take responsibility, meet deadlines and deliver results
- An enthusiastic attitude and ability to quickly develop relevant skills and knowledge.
