Senior Client Service Officer Specialist | Homes Nsw | Housing Services

Company description:

Department of Communities and Justice

Job description:

Senior Client Service Officer Specialist
Department of Communities Justice
Homes NSW | Housing Services

• Ongoing Opportunity South East SYD and North SYD Districts
• Locations: Maroubra and Inner City
• Talent Pool will also be created for South East SYD and North SYD Districts
• Salary range: $93,295 - $102,941 - PLUS employer's contribution to superannuation and annual leave loading.
• Opportunities for learning, development, and internal career progression.

The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community.

We strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait islander descent.

While all applications are welcome, once we have determined through merit-based assessment which candidates meet the pre-established standards of the role, we will select the candidate who is also of Aboriginal and/or Torres Strait islander descent.

Your role

Senior Client Service Officers (Specialist) provide specialist advice and support service brokerage for clients with complex support and housing needs. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

What you'll do

The Senior Client Service Officer Specialist (SCSOS) assists clients with complex support and housing needs, providing specialised advice and making referrals to appropriate support services. The SCSOS role provides a broad range of tenancy and property management services and advice to clients.

You will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximise efficiency and service delivery outcomes as well as providing training, coaching and support to team members.

Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the District.

The Specialist will coordinate local staff from Housing and will work closely with a range of stakeholders including Aboriginal groups, CHPs and Specialist Homelessness Services (SHS).

What we're looking for

The SCSO Specialist will be expected to be able to offer support or advice on Access including applications, waitlists and temporary accommodation, private rental products, and basic tenancy policy, to individuals as well as in group settings.

• Formal post-secondary educational qualifications and experience in welfare related work or social environment, or significant work experience gained by working in that area is highly desirable.

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of teamwork, excellence and continuous improvement.
• Client service skills with an empathic approach to clients.
• A strong commitment to customer service.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 11:59pm AEST Tuesday April 23, 2024

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Cameron Thompson Via: ***************@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robbie Chiplen Via **************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.