Senior Cloud Engineer

Company Overview-

Tesserent is a full-service cybersecurity solutions provider. We partner with clients across Australia and New Zealand in the protection of their digital assets. With offices across Australia and New Zealand, we partner with clients to provide a full suite of cybersecurity services. Our mission is to be the sovereign cybersecurity provider of choice for the protection of Australia and New Zealand’s digital assets.

Partnering with over 1,400 mid-sized to enterprise, government, and critical infrastructure clients, Tesserent delivers comprehensive, tailored solutions to prevent, detect and mitigate potential cyber-attacks. We have deep expertise in security advisory (GRC) and consulting, technical assurance and testing, cloud services, 24x7 managed services and monitoring, incident response and forensics and converged/physical security.

In 2023 Tesserent was acquired by Thales, becoming Tesserent | Cyber Solutions by Thales. Our integration further solidifies our position in the Australian and New Zealand cyber security landscapes as trusted delivery partners and sector thought leaders, with the global backing of the multinational support of Thales.

Role Overview-

Tesserent is seeking a talented and experienced Senior Cloud Engineer for Azure technologies. Senior Cloud Engineer will be responsible for maintaining the current environment for our clients. This role is pivotal in providing support in implementing configuration changes, assisting the Level 2 team in troubleshooting client issues, providing recommendations on improving the current platform and presenting the recommendations and reports to the client with the architecture team when required.

Accountabilities-

• Provide proactive support to ensure the customer’s environment is running smoothly and assist in resolving issues by adhering to customer SLAs
• Identify and troubleshoot issues related to cloud infrastructure, applications, and services, ensuring timely resolution to minimize impact on business operations.
• Document incidents, resolutions, and best practices to build a knowledge base and facilitate continuous improvement.
• Raise required changes and prepare for change approval as per customer request
• Proactively maintain the customer environment from a monitoring, backup and patching perspective
• Assist with project implementation, updating as-built and design documentation
• Monitor the health and performance of cloud infrastructure and services, including virtual machines, storage, networking, security and PaaS services
• Collaborate with internal team and client to address technical issues and requirements
• Stay up to date on the latest Microsoft Azure features, updates, and best practices to serve as a subject matter expert to clients and internal teams.
• Ready to engage and support other team members by learning new technologies and skills.
• Design, implement, and configure innovative solutions using Microsoft Azure that align with client requirements and business objectives.
• Stay up to date of the latest Microsoft Azure and Microsoft 365 features, updates, and best practices to serve as a subject matter expert to clients and internal teams.
• Develop and maintain strong relationships with Microsoft and other key partners to ensure awareness of the latest technologies and offerings.
• Guide and coach engineers on ongoing learning and growth.
• Ready to engage and support other team members by learning new technologies and skills.

Competencies

TECHNICAL-

• Hands-on experience in managing and maintaining large Cloud environments.
• Experience in managing and troubleshooting Azure Virtual Machines, Cloud networking, hybrid connectivity, and Azure Storage
• Experience in managing and troubleshooting App Services, Azure App Gateways, AKS, ACR and ACI
• Experience in managing and troubleshooting Azure Front Door, Traffic Manager, and Managed DB services
• Experience in managing and troubleshooting Azure firewall, Defender for Cloud, Advisor, and well-architected framework
• Experience migrating on-premises workload to cloud
• Good understanding and experience in developing and delivering Azure solutions
• Azure certifications such as Azure Administrator Associate, or Azure Solutions Architect Expert
• Knowledge of IaC platforms such as Terraform
• Linux skills desirable
• Knowledge of on-premises infrastructure technologies – VMware, Storage, and Backup desirable
• AWS, GCP experience desirable.

Business Skills-

• Excellent written and verbal skills to clearly explain concepts to diverse stakeholders
• Able to identify leads with the Sales team and assist with the development of those leads to attain further opportunities and ongoing work.
• Strong understanding of commercial arrangements for small to large projects and able to demonstrate value of service offerings to clients.
  

Knowledge, Skills & Experience-

• Certifications related to Azure, AWS and GCP is desirable
• Strong written and verbal communication skills to clearly explain concepts.
• Open-minded and forward-thinking in terms of vision for the business and team culture.
• Ability to work as a team with decisions made to support moving toward common goals.
• Experience working in a presales function would be desirable
• Excellent communication skills
• Take ownership and show initiative of the assigned tasks
• Engage effectively with clients and internal stakeholders
• Effectively manage time
• Ability to work as a team
• Flexibility and motivation to work across several types of engagements.
  

Other

• Must have current eligibility to work in Australia
• Nice to have – NV1 or baseline clearance