Senior Consultant

Purpose

At Three6, we help organisations design lasting solutions for the problems that matter and make them stick.

As the world we live and work in continues to evolve, Three6 is here to help make it a better place by working with positive impact organisations. We support businesses as they adopt digital ways of working and transform their approach to enable greater customer outcomes, high-performing teams and efficient delivery.

Digital transformation is a major initiative in many organisations that involves a significant degree of organisational and financial risk. It can be highly complex, requiring multiple parts of an organisation in the areas of services/products, people, processes, and technology.

We are different to the ‘Big Four’; our clients come to Three6 because they’re looking for more than just a consultancy. Three6 uses proven consulting tools and methodologies – together with input from your unique team, stakeholders and customers – to help build your organisational capability and successfully embed your digital transformation

Title: Senior Consultant

Location: Hybrid with potential to travel

Title: 6-month contract with potential for extension

Organisational Environment

The position sits within the process function and reports directly to the Head of Process. This position will also participate in projects in the service design function as well.

Position Summary

We work with clients who are wanting to transform, to support this mission you will help to understand and analyse the services and processes of our clients. Connecting what they do to the customer experience and highlighting opportunities for simplification and improvement. Having a strong communication and process mapping skills you will be able to support our customers to highlight complexity and solve their problems.

You will have an understanding of lean, process improvement and service design and know how to apply these skills to your projects. The ability to be agile, flexible, self-driven and work well in a team is essential.

Our expectations for a Senior Consultant are that you are able to work on your own with the client and teams in your key areas of expertise, coach team members, build and improve relationships with clients and professional network. You are able to support a culture of learning and mentorship and lead conversations based on organisational strategy and principles to enable collaboration and decision making. You will work with clients to drive initiatives that support larger projects and operational excellence. You will work as part of a team to deliver end-to-end service design, develop processes and mechanisms, upskill teams, and simplify work to enhance customer outcomes.

Who are you?

• You are a self-starter
• You are a quick and willing learner
• You are able to think on your feet and take initiative when needed
• A people lover with excellent stakeholder management skills
• Love being with and around people
• Loves problem-solving and can break down a problem into a plan
• You can think on your feet and make decisions when needed.
• You love challenging the status quo, and you want to make the world a better place.
• You are energetic and passionate about what you do
• You are empathetic
• You are a true team player
• You must be willing and able to work from home and have the necessary technology (laptop, mobile with Wi-Fi, etc)
• You have a positive growth mindset, excellent listening skills, and strong writing skills

Key responsibilities as a Three6 Senior Consultant

• Actively participates and collaborates with the client and Three6 team.
• Influence clients and stakeholders to Incorporate a human-centred service design approach
• Work to build strong relationships with your colleagues and clients. Collaborate and communicate effectively and in an audience-oriented way
• Contribute to conversations based on domain knowledge with the team. Have knowledge in two or more of the following: design, process, technology, leadership, change, people
• Identify client and project problems, analyse them and plan the best approach to solve them
• Proactively pursue learning opportunities in your everyday job to improve your knowledge about Human Centred Design, Design Thinking, Process Improvement, Lean and service design
• Facilitate workshops with clients
• Has the ability to work and manage initiatives successfully across clients
• Work to create an environment where we can all live and demonstrate our key values of excellence, challenge, happiness, nurture, and authenticity.
• Produces training in their area of expertise for others in Three6 to learn more. Brings ideas for new products and approaches
• Actively learn, ensuring their team and themselves stay current with trends, listens openly to take on new ideas and approaches and is aware when they or someone has a fixed mindset
• Communicates effectively, clearly, concisely and in an audience-oriented way in written and verbal form both domain-specific and non domain-specific subjects, to their teammates. Actively listens to others and ensures they are understood. Pays attention to nonverbal communication.
• Mentors their teammates in an open, respectful, flexible, empathetic manner. Seeks out mentoring opportunities specifically to create team redundancy and backfill ability.
• Build and maintain positive team and client relationships. Engage with your network to grow Three6's network.

A DAY IN THE LIFE – every day will be different, but here are a few things you will do:

• Engage with key stakeholders and establish objectives and goals for the client's work
• Set up meetings/ workshops to understand and map out existing processes
• Facilitate workshops both in person and online
• Create presentations and able to present the value of work back to clients
• Conduct interviews to further understand the process and how it differs from what is actually being done
• Look for improvements and opportunities to standardise the process
• Understand the complexity of the processes and think innovatively about ways to remove the waste
• Implement process improvements to deliver value quickly
• Understand risk and must critically question current ways of working
• Develop relationships that maintain and enhance client engagement with Three6

What does success look like?

• Deliver client work on time and on budget
• Ensure client satisfaction and engagement throughout every piece of work
• Raise any risks or blockers to ensure that we can solve them and deliver what our clients need
• Create and nurture good internal and client relationships
• We will work together to set your own goals

All qualified applicants, including minorities, and individuals with disabilities are encouraged to apply.