Senior Content Designer , Transport And Main Roads

Smart Service Queensland is the primary contact point for customers to access Queensland Government services, delivering over 260 services on behalf of the Queensland Government through multiple channels including: phone, counter and online.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Creative Services/Design
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/541423/24
Closing date 09-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Until 30 June 2026 with possible extension
Contact person Anna Neuendorf
Contact details Via email: anna.neuendorf@smartservice.qld.gov.au
Access the
We are dedicated to serving the public and enhancing citizen experience through clear, concise, and user-friendly communication.
As a Senior Content Designer, you will play a pivotal role in shaping government services and information to be easily understandable and readily available to all.
Some of your responsibilities will include:

• Collaborate in a multidisciplinary team through the different stages of service design and delivery.

• Design and implement content solutions that meet best practice usability and accessibility standards and guidelines.

• Provide editorial review, support, and assistance to cross-agency web publishers.

• Advise on information architecture, interaction, and interface design.

• Work with internal and external stakeholders to produce content that meets user needs and business goals.

• Plan, collaborate and deliver packages of work with a number of agency and SSQ content teams.

• Demonstrate experience designing customer-centric content solutions, including planning, design, testing and delivery.

• Utilise effective negotiation, influencing and communication skills to facilitate open communication and feedback channels with stakeholders to understand and meet their expectations and needs.

• Confidently present executive narratives as well as detailed findings and designs to delivery teams.

• Collaborate within a team with the ability to assist, coach and share information with others, while being receptive to coaching and learning opportunities.

Applications to remain current for 12 months.
Job Ad Reference: QLD/541423/24
Closing Date: Friday, 09 February 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
There are two temporary opportunities available until 30 June 2026 with possible extension.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.