Senior Customer Due Diligence Analyst

We’re looking for a Senior Customer Due Diligence Analyst to join our highly effective Customer Due Diligence (CDD) Operations team.
You’ll be responsible for supporting the daily operations of Customer Due Diligence activities for ING. This includes name screening activities, processing customer off-boards, investigating and resolving time and event driven triggers along with Law Enforcement and Compliance requests.
Ready to make an impact?
What you’ll do

• Perform initial and periodic Customer Due Diligence activities relating to customer identification and verification;
• Work across business units for compliance standards to ensure compliance with group and local requirements and deliver exceptional customer experience including AML, FEC, FATCA, CRS and any other issues that arise;
• Perform testing to ensure compliance standards are being met across the KYC process.
• Conduct research on new and existing clients to obtain KYC data from public sources;
• Liaise with customers and staff to obtain required KYC documentation;
• Screen required individuals and entity names against sanctions, adverse news and politically exposed persons (PEP) lists;
• Escalate red flags and Due Diligence findings to MLRO;

What we’re looking for

• 5+ years’ experience in a Customer Due Diligence role; and or Transaction Monitoring
• Sound knowledge of the financial services industry; with emphasis on the local and global regulations on KYC and AML
• A positive team player who is also able to work autonomously
• Excellent communication skills; you’ll be able to tailor your style to a number of different stakeholders
• Proven analytical, project management and problem identification/solving skills
• Bachelor’s degree or above (AML certifications highly desirable)

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)