Senior Customer Service Manager , Communities, Housing And Digital Economy

A Senior Customer Service Manager is required at Maroochydore Housing Service Centre, to manage the delivery of a range of services, products, and referrals to offer housing solutions for diverse customer groups.

Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Management
Classification AO6
Workplace Location Sunshine Coast
Job ad reference QLD/475453/23
Closing date 17-Mar-2023
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration For 6 months with possible extension
Contact person Marilyn Irwin
Contact details Ph: (07) 5352 7310
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As the Senior Customer Service Manager, you will ensure efficient and effective service delivery that is reflective of customer need, and aligned to outcomes for the individual and the organisation by:

• Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.

• Creating a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.

• Being an active and positive member of the local leadership team, working cooperatively across the office, Region, the Service Delivery Network, Division and Department.

• Ensuring staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential to achieve service delivery and strategic objectives.

• Effectively applying Human Resource (HR) management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.

• Developing and applying a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds, particularly Aboriginal and Torres Strait Islander peoples, to establish and foster quality relationships.

• Leading, modelling and fostering professionalism, accountability and ethical behaviour and being a pro-active change agent across the network.

• Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.