Senior Customer Service Officer

You can view and print these PDF attachments by downloading Adobe Reader.

This is a permanent, full time vacancy

ABOUT THE ROLE

If you have an interest in working within the justice system, we have an exciting opportunity to offer to someone with the skill set we are looking for.

The Senior Customer Service Officer is responsible for;

• Coordinating the physical and human resources for a work team within the Magistrates Court of Western Australia
• Providing an advisory service to all internal and external customers in relation to the practice and procedures of the Magistrates Court of Western Australia
• Is required to travel and provide judicial support to the magistrate throughout various regions by road or light aircraft 
• May be required to perform relieving duties at other court locations within the various regions
• Will be required to accompany the judicial officer on circuit within the region travelling by vehicle or light aircraft

BENEFITS AND OPPORTUNITIES

• Career pathway opportunities
• Learning and development opportunity programs

ABOUT YOU

The successful applicant will be able to demonstrate that they can operate effectively and achieve results independently, be self-motivated and have a high level of attention to detail.

They should also have the ability to re-schedule and prioritise their workloads, respond under direction and have the willingness and ability to provide a high level of Customer Service to court clients and stakeholders.

It will be imperative that the successful applicant can develop and maintain effective working relationships as a member of a small team that can achieve the business area objectives as a collective.

ABOUT JUSTICE

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

APPLICATION PROCESS

How to apply

Please ensure you review the attached Job Description Form for further information about the requirements of the position. This information will assist you with the preparation of your application. For more information about the recruitment and selection process and other benefits, please refer to the Applicant Information Pack.

We require you to submit:

1. A current comprehensive CV including the contact details of two referees and;
2. A statement no more than 3 pages addressing the following Job-Related Requirements and Role Specific Criteria. Please provide examples to support your claims.

• Shapes and Manages Strategy
• Achieve Results
• Builds Productive Relationships
• Exemplifies Personal Integrity and Self-Awareness
• Knowledge of or experience in court practices and procedures

All remaining Job Related Requirements and/or Role Specific Criteria will be assessed at a later stage during the recruitment process.

EQUITY AND DIVERSITY

The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on ***************@justice.wa.gov.au or call (08) 9264 1*** for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact ***************@justice.wa.gov.au or call (08) 9264 17***to for a confidential discussion.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy and Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.

FOR FURTHER JOB-RELATED INFORMATION

If you would like further information regarding the position and/or vacancy please contact Lisa Hansen, Acting Clerk of Courts on (08) 9093 5***  for a confidential discussion.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.