AddressABOUT US
South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.
Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.
Our values – Accountability, Customer Focus and Excellence – are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.
ABOUT THE ROLE
- Ongoing Full Time position
- Located in Leongatha and Korumburra
- Band 5: $75,181.09 per annum + 11% superannuation
- Flexible working arrangements availabile
Bring your passion for Customer Service to our dedicated team. You will be the front face of the Council in providing frontline reception and telephone services to our residents and visitors. Work in a newly renovated, collaborative workspace.
ABOUT YOU
You will be a leader within the Customer Service team and assist with the development of standards and behaviours, coaching and training. You will have well-developed Customer Service and communications skills and the ability to work as an effective member of a team to maximise the effectiveness and efficiency of the team.
Your key responsibilities include:
- Assisting with general enquiries
- Processing of payments
- Providing administrative support to the organisation
If you can demonstrate prior experience in a Customer Service/reception role including switchboard operations and using a customer request system, we'd love to hear from you.
WHY YOU'LL LOVE WORKING WITH US!
- Work-life balance with flexible working arrangements
- Rostered Days Off offered for full time roles
- Ongoing training and professional development opportunities
- South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
- Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
- Diverse range of exciting career paths in full time, part time or casual positions
- Mentoring, coaching and secondments
- Access to 24/7 Employee Assistance Program
- Opportunity to purchase additional leave
- Annual Enterprise Agreement salary increments
For more benefits, Please Click Here!
NEXT STEPS
If you would like to become a part of our team at South Gippsland Shire Council, please submit your application by filling out your details in the following fields and addressing the questions below. This is an opportunity to demonstrate your potential and set your application apart from the rest! You must answer your questions in the fields below, please do not attach them in a separate document, doing so may affect the progression of your application. You will also be required to upload two documents, your resume and cover letter.
Your application will be reviewed after the closing date and we will be in contact via email regarding your progress. Please ensure you check your Spam Folder.
All preferred candidates will be required to complete relevant background checks (including but not limited to police checks, reference checks, medical checks and psychometric testing) prior to the candidate's employment being confirmed.
The outcomes of the background checks do not automatically bar candidates; however will be assessed against the inherent requirements of the job.
To view the Position Description for this role, please CLICK HERE.
Enquiries to: Shandal Nelson, Coordinator Customer Experience on 03 5662 9***
Applications close Midnight Sunday 30 June 2024.
Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one.
South Gippsland Shire Council is an Equal Opportunity employer and aims to provide all necessary support to ensure that all abilities and backgrounds are not disadvantaged in the recruitment process. If you require an adjustment to the recruitment process, please feel free to identify yourself as a person with different needs in your application and indicate what type of reasonable adjustment you require. Alternatively you can contact a member of the People & Culture team on 03 5662 9*** and identify the position you are applying for and specify your requirements.
If you are having any issues applying for this position, please call our People & Culture Team on 03 5662 9*** or email **************@southgippsland.vic.gov.au
