Address
Form of workOur client have created a cutting-edge Saas product that drives efficiency in claim management saving millions of dollars annually. They have streamlined the process for claims and process for government claimants enhancing the support for millions of Australian's in need.
They are looking for a Data Analyst / Engineer and Customer Success Analyst to be the bridge between customer support, data and the businesses wider goals and aspirations. This is the chance to join an organisation enhancing the lives of millions.
Are you ready to be part of an exciting startup adventure? We are searching for a Data and Analytics Customer Success Specialist who shares our clients passion for making a meaningful impact. In this role, you'll be at the forefront of change, serving as a bridge between data, customer support.
What You'll Do:
•Data Insights: Use your data analytics skills to unearth data insights
•Customer Success: Assist customers with onboarding, resolve queries, and create informative how-to articles that empower them to navigate the platform seamlessly.
•Dashboard Wizardry: Craft insightful dashboards that guide our customers toward success.
•AI-Powered Support: Use AI to help customers understand their payment efficiencies and identify room for opportunities.
Selection Criteria:
•Data Enthusiast: You have a passion for data analytics and data engineering
•SQL and MySQL skills: You be able to write complex queries and be able to work with big data.
•Tabeau: Candidates should have strong Tableau skills and be able to design meaningful insights
•Good communicator with project management skill for onboarding new customers.
ETL expert.
•Expert in relational and dimensional models.
Familiar with using API's.
•Experience with NodeJS or similar would be advantageous.
CANDIDATES WILL ALSO REQUIRE UNREGISTRICTED ELIGIBILITY TO WORK IN AUSTRALIA
