Senior Data Insight Analyst

Senior Data Insight Analyst - 47729

• Full Time | Permanent Opportunity
• Sydney, Kent St location
• Hybrid working model

The Customer Analytics and Insights team aims to deliver high-impact insights, rapid prototype solutions and experiments, and deploy models in production to support the actions and decisions of our front-line staff and executive leaders.

In this role, you will be responsible for driving and improving our customer's experience through your models and insights. You will work closely with a team of data analysts, scientists, and engineers to bring insights, prototypes, and operationalise models to improve our customer experience in collections, hardships, and complaints.

Your strong technical skills and ability to lead projects and transform and present data into value will ensure your success in this position.

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Bachelor or post graduate qualification in Computer Science, Mathematics, Economics or Statistics preferred.
• Provide service excellence by driving value through effective partnering with the Customer Solutions business to deliver on their business requirements.
• Solid experience in working with unstructured/semi-structured data, creating and maintaining dashboards, datasets and reports for business stakeholders, experience in using AI/ML techniques to deliver commercial outcomes.
• Technical proficiency in the below domains:
  • analytics, big data and data science platforms, tools (not limited to)
    • Coding: Python, R, SQL Teradata, SAS, C++ or other
    • Cloud & Big Data: Azure/AWS/GCP, Spark, HBase, HDFS
  • Visualisation and/or front-end application development: Superset, Bokeh, Plotly, Matlibplot, Seaborn; Power BI, Tableau, Qliksense/Qlikview; React.js, Vue.js
  • Statistical and mathematical understanding in model building, and trade-offs (Supervised, unsupervised, semi-supervised and reinforcement learning; candidates with NLP experience highly preferable)
  • Technical solution design: ability to convert business problem into technical specifications
• Experience in Knowledge management (version control, attention to detail to document operating procedures, and document technical requirements and design)
• Experience in collaborating with cross functional teams to deliver outcomes for business stakeholders.
• Ability to present and communicate to both technical and business stakeholders

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

How do I Apply?

Start here. Select the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au.