- Ensure seamless enrolment processes for thousands of students university-wide.
- Ready to excel? Dive into a dynamic role where every interaction counts.
- Brilliant benefits and a flexible hybrid work environment!
Are you ready to dive into a dynamic role where you'll play a pivotal part in delivering top-notch enrolment services? As a Senior Enrolment Adviser (SEA), you'll be at the forefront of ensuring smooth enrolment processes for students and colleagues university-wide. From providing expert guidance to mastering data management, your skills will shape the student experience. Collaborative spirit, adaptability, and a knack for interpreting policies are crucial. Join us in the Enrolment Compliance team, where you'll lead critical compliance tasks like coordinating re-enrolment for thousands of students and providing essential advice on government and university regulations.Your responsibilities will include:
- Under the Team Leader's guidance, ensure smooth delivery and improvement of vital enrolment services.
- Delivering accurate, timely, and culturally appropriate support and advice to a diverse range of individuals.
- Providing one-to-one and group training for team members, including recruitment, training, and supervision of casual staff.
We're seeking professionals who excel in organising, delivering, and enhancing large-scale, time-sensitive services, drawing on collaborative efforts for precision. Your interpersonal finesse and adept written communication skills are essential, enabling you to provide expert guidance and support to diverse stakeholders across various platforms and contexts, from senior academics to peers. Maintaining focus, accuracy, and a positive outlook is key in a dynamic environment. As a strong team player, you'll actively contribute to team activities while cultivating expertise across multiple domains. If you thrive in challenging environments and are driven to deliver excellence, we want to hear from you!You will also have:
- A degree with relevant experience, extensive expertise in technical or administrative fields, or an equivalent blend of experience and education/training.
- Possess a thorough grasp of the Educational Services for Overseas Students Act 2000 (ESOS), pertinent UoM policies, and the Higher Education Support Act 2003 (HESA), understanding their role in supporting coursework and research student enrolments.
- Showcase proven expertise in correctly interpreting and applying legislative and policy frameworks, ensuring seamless alignment of processes.
- Demonstrate a track record of proficiency in Microsoft Excel, adeptly utilising macros and complex formulas to extract, combine, analyse, and refine large datasets
- Possess experience working with large integrated databases, including student management systems and customer relationship management systems.
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.The Senior Enrolment Advisers are part of Student Enrolments, one of many teams that form Stop1 (“Connecting students and services”). Student Enrolments is responsible for coordinating and delivering high-quality services to students and stakeholders from across the University in the areas of enrolment, results, and enrolment compliance.What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out page!The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via and stay connected with our stories and people on .Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit page.We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.For further information, including our 2023-2027 Indigenous strategy please visit -Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience