AddressLocation: Hybrid & Remote, Melbourne
Location : Remote, Brisbane
Driven, empowering, transformative. Academic Partnerships creates collaborative, student centered partnerships with the universities we partner with. At AP, we drive change through innovation in online education using the strengths, experience, and culture of our people. As a global market leader in online program management, we are focused on supporting scalable online program success for our university partners and the students they serve, their local communities, school systems, business, and the local labor market. Our 'One AP' culture is built on the foundation of our mission - to increase access to high-quality, affordable, and workforce-relevant education.
Job Summary:
We currently have an exciting opportunity for a highly organised and driven Student Enrolment Advisor to join our Australian Academic Partnerships team. Reporting into the Director of Marketing & Student Recruitment, this integral position will be the first point of contact for students from around Australia who need assistance to make the right decisions about postgraduate study.
Job Responsibilities:
- Provide critical support to prospective students
- Be an ambassador for partner universities where you guide prospective students on the entire enrolment process from inquiry to application submission and enrolment into their course
- Provide thorough information about universities' courses and serve as a link between various departments
- Communicate guidance on the online learning experience, but support through the various challenges a student may encounter.
Job Requirements:
- Client service-oriented individual with outstanding written and verbal communication skills
- Ability to create instant connections with others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards
- Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
- Experience in customer service, sales support, or education related fields will be highly regarded but is not essential.
- If located near our Melbourne, Australia office, you will be requested to go into the office once or twice a week. Office Location: Lvl 18, 1 Nicholson St, East Melbourne
Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.
