Senior Flex Operations Analyst

The world’s biggest challenge needs you, here.
  
Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

Shell Energy Australia Pty Ltd (Shell Energy) is expanding its distributed energy offerings to support commercial & industrial (C&I) energy users in Australia. This allows Shell Energy’s customers to better manage their energy demand as Australia transitions to cleaner energy and with wholesale electricity prices settling on a 5-minute basis.

Based in Melbourne, the Senior Operations Analyst will be joining Shell Energy’s dedicated Energy Solutions (ESOL) business unit and is responsible for managing Shell Energy’s day-to-day Flexible Demand operations, and planning for market participation in new Flex opportunities. This key role will also work closely with the broader Energy Solutions team to provide an outstanding customer experience for all our C&I energy users.

  
With honesty, integrity and respect, you will:

• Refine current processes, tools, and checklists for existing Flex programs;
• Maintain existing tools, databases, system interactions and documentation on existing operations;
• Lead the onboarding and testing of customers, and processing of dispatch events;
• Lead the analysis and troubleshooting of any customer dispatch issues;
• Rectify site performance issues with internal stakeholders, delivery partners and customers;
• Identify process improvement opportunities to enhance the customer experience;
• Develop program requirements for system programming and sales teams;
• Ensure compliance with program participation and provide knowledge sharing to the business;
• Incorporate new and updated offerings into existing tools;
• Standardise the input and output of tools to streamline the customer Flex lifecycle;
• Provide project management support to new ESOL projects;
• Identify systems development and operational enhancement priorities; and
• Support the delivery of priority systems changes with Flex Technical Lead, IT and System Development Leads.

What you’ll bring
  
Here’s what you’ll need to thrive in this role:

• Extensive experience and competencies in running efficient day-to-day operations;
• Comprehensive market knowledge to enable participation in new DER programs;
• Excellent relationships with stakeholders in existing electricity market bodies;
• Capability to map, plan and project manage end-to-end operational improvements;
• Excellent communications skills for conducting stakeholder consultations;
• Excellent time management and organisation skills;
• Clear, professional, and articulate communication;
• Good problem-solving skills;
• High levels of initiative; and
• An effective team player.

Why join our team
  
Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. As the Senior Flex Operations Analyst, you’ll have the best shot at energising a better future, one business at a time.
• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our clients and for you.
• People who bring the expertise and drive to succeed. Our Team is respectful, inclusive, and supports connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

• Competitive remuneration packages, including an attractive incentivised bonus program.
• Generous paid parental leave options that give team members more time to enjoy what matters most.
• Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
• An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more.
https://shellenergy.com.au/about-us/careers/job-vacancies/
  
Read the stories of our incredible people.
https://shellenergy.com.au/about-us/our-people/
  
Join us. Together, we can make the difference count.
  
Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.