Senior Housing Officer

As the Senior Housing Officer, Tenancy Services, you will be responsible for managing complex social housing and housing assistance services for customers in remote and discrete Aboriginal and Torres Strait Islander communities. As part of a team, you will provide high quality, culturally appropriate and person-centred assistance to diverse customers experiencing complex and challenging housing and whole of life issues.
Our Senior Housing Officers travel regularly to remote communities delivering services in person, online, by telephone, correspondence, in the field and through outreach services in the community.
Please refer to the role profile and supporting information and call the contact person for more specific information about this position.

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.
You will be part of First Nations Housing and Homelessness, which contribution is to deliver aspects of the Queensland Housing Strategy 2017 – 2027 and Aboriginal and Torres Strait Islander Housing Action Plan 2019 - 2023.
What you will be doing
• Developing effective professional relationships with stakeholders to improve customer outcomes and processes in a complex environment.
• Communicate effectively and sensitively with First Nations peoples to foster collaborative relationships with members of the community.
• Assessing and approving social housing applications and transfers, quality assuring application assessments and conducting regular reviews of applications on the Housing register.
• Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Conducting home visits to properties and investigating and facilitating the resolution of any tenancy issues, complaints and maintenance issues.
• Conducting customer interviews (in the field and office) and making referrals to support services as required.
• Providing assistance with the response and management of matters referred to the Queensland Civil and Administrative Tribunal.
• Maintaining accurate client and property records and files and ensuring departmental compliance as the lessor in all tenancy arrangements.
• Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for
• Demonstrate flexibility to changing expectations, proactively adapting own approach to achieve person-centred outcomes in complex service systems and environments.
• Build and sustain relationships with customers, community members and stakeholders to enable the collaborative delivery of customer-focused outcomes.
• Communicate clearly and succinctly with the ability to adjust your message for different stakeholders and proactively seek to understands others' needs.
• Demonstrates respect for others, openness to diversity and personal responsibility for the health, safety and wellbeing of self and others.
• Upholds integrity through responsible management and use of processes and resources.
• A critical requirement of the position is an understanding of Aboriginal and Torres Strait Islander protocols and issues to effectively and sensitively communicate with a diverse range of stakeholders including Aboriginal and Torres Strait Islander customers, councils and communities.
Mandatory requirements
• Possession of a current driver's licence is required.
• Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

Applications to remain current for 12 months.

Job Ad Reference: QLD/552560/24

Closing Date: Tuesday, 09 April 2024