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SalaryIt starts with YES!
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.
Data & Analytics is a critical part of achieving this ambition and our purpose. This role being a part of Customer Insights, will work closely with all Business Units including Digital, Networks, Retail, Contact Centers, Strategy, and IT.
Your day in the life of a Senior Insights Analyst at Optus
- Collect and capture data from various sources to clean and prepare for analysis, and using advanced analytical techniques (such as regression, cluster, time series, decision trees and survival analysis), identify trends, patterns, and insights that can drive business decisions and assist on work with business cases using the gathered data.
- Ensure that the data used in analysis is of high quality and accuracy, and will work to identify and resolve any issues that arise.
- Cooperate with multi-functional teams, such as digital, networks, etc, and build and maintain relationships with key business partners to understand their business requirements and develop data-driven solutions that support decision-making.
- Communicate sophisticated data concepts and insights to non-technical team partners in an accessible and actionable manner, enabling them to make informed business decisions.
- Provide mentorship and training to more junior analysts and other team members on data-related topics, helping to build their understanding of data and its role in driving business success.
- Stay up-to-date with industry trends and new technologies in the field of data analytics, ensuring that the company is demonstrating the best available data-driven solutions.
- Tertiary qualifications in a relevant STEM field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics) with hands-on experience in data analysis and insights.
- Foundational proficiency in data analytics and statistical methods using tools such as Excel or Alteryx as a minimum, plus Proficiency in programming languages such as R, Python, or SAS, complimented by fantastic SQL skills and experience working with relational databases, big data platforms.
- Proven track record of working with large and complex data sets, and experience using data modelling techniques including machine learning algorithms and predictive modelling.
- Excellent written and verbal communication skills, experience with story-telling, project management and organisational skills, with the ability to prioritise effectively, and in order to recognise and recommend solutions to sophisticated data-related issues.
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU!)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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