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Hours per fortnight
73.50 hours per fortnight - flexible options available.
Duties
Assist the Ombudsman in the fulfilment of the Ombudsman’s responsibilities under the Ombudsman Act 1978 and other statutes, as may be required.
Assess, enquire into and investigate complaints concerning public administration, negotiating appropriate solutions and strategies where possible, and preparing correspondence and reports. In so doing, formulate recommendations for improved procedures and practices, including ways of addressing systemic issues.
Undertake research, assist with policy development and advice on matters relating to complaints resolution, alternative dispute resolution, standards of service delivery and other matters.
Maintain effective communication with complainants and agencies.
Assist in enhancing the public profile of the office including developing networks and assisting in the implementation of outreach programs.
Essential Requirements
Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).
Pre-employment Checks
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted:
1. Pre-employment checks
• Arson and fire setting• Violent crimes and crimes against the person• Sex-related offences• Drug and alcohol related offences• Crimes involving dishonesty• Crimes involving deception• Making false declarations• Malicious damage and destruction to property• Serious traffic offences• Crimes against public order or relating to the Administration of Law and Justice• Crimes against Executive or the Legislative Power• Crimes involving Conspiracy
2. Disciplinary action in previous employment.
3. Identification check.
Desirable Requirements
Current drivers licence, relevant tertiary qualifications.
Download the Statement of Duties and any Associated Documents
Statement of Duties - 356732, Senior Investigation Officer.DOCX
Statement of Duties - 356732, Senior Investigation Officer.pdf
Information for Applicants (DOJ) Short Form Application.docx
Information for Applicants (DOJ) Short Form Application.pdf
FAQs Short Form Application.docx
FAQs Short Form Application.pdf
How to apply
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on
(03) 6165 4***.
For more information
Megan LearyPrincipal OfficerEmail: ***********@ombudsman.tas.gov.au Phone: (03) 6166 4***.
