Address
Form of work Senior Logistics Co-ordinator (12 Months Fixed Term Contract)
Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
We are a diverse and dynamic community of over 1,000 people working towards our purpose "To bring on the future of shopping". This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.
Operations at THE ICONIC
THE ICONIC Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub and our expertise covers Inventory, Inbound, Outbound and Customer Delivery Experience.
The Customer Delivery Team thrives on going above and beyond to ensure that our customers get their parcels on time when and where they want. We're a highly motivated team and a high performing bunch; always looking for ways to bring operational efficiencies and ensuring we are always innovating our delivery experience proposition for THE ICONIC.
A bit about the role …
Reporting to the Head of Logistics & Delivery Experience, the Senior Logistics Coordinator is the SME on all things logistics at THE ICONIC
What you will do
Manage the relationship between our current Freight Forwarders and internal stakeholders within the business
Create new quotation templates which are shared with categories.
Responsible for the proactive management of arranging appropriate transportation and movement of freight and RFP's
Successfully maintain the relationship with internal and external stakeholders.
Support in optimising service time against cost in a commercial mindset
Manage internal expectations regarding stock availability and stock intake prioritisation across multiple storage sites.
Drive consolidation initiatives to ensure that THE ICONIC is optimising their ability to save on sea freight by shipping Full Container Load) where we can.
Provide additional Logistical support to category management whenever required.
Accurately record KPI's and SLA's to ensure our team's goals are met for the wider business.
Report on our team's achievements and improvement areas each month at the Ops dashboard meeting
Have a proactive approach to process improvement & project management.
Review current processes and try to find operational efficiencies.
Highly organised and ensuring that the team and other stakeholders receive feedback on all inquiries within a timely fashion.
What we are looking for
2 to 3 years' experience in a similar role.
Experience managing freight movement (Logistics and movement of international freight)
Experience managing expectations and relationships with internal and external stakeholders.
Driven by achieving the best outcome possible.
Motivated, resilient and always show initiative.
Approachable and always have a positive attitude
Ability to build good relationships with all stakeholders involved - both internally & externally
Good communication and negotiation skills
Actively accept and deliver feedback for my own development and the development of others.
Passionate about the role and believe my efforts make a difference to the business.
A clear and concise vision of the outcomes that need to be achieved.
Life at THE ICONIC
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here's what to expect when you join THE ICONIC:
Attractive salary. We offer an attractive salary to manage a predominately Monday to Friday, business hours operation with free onsite parking.
The learning collective. Training & continuous learning opportunities.
Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year.
Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself.
Curate your style. No matter what your style is, we have got you covered with our amazing staff discount and our famous sample sales.
Wellbeing. Access to our discounted gym memberships and wellbeing programs.
People first. Access to our Employee Assistance Program for you and your family.
Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
Refer a friend. Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC!
Additional Information
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.acquisition@theiconic.com.au
