Senior Import Operations Coordinator

Company Overview

Seabridge Global Logistics stands at the forefront of the Australasian logistics sector, consistently redefining global standards. With a culture that champions collaboration, innovation, and continuous learning, we provide comprehensive import, export, and integrated logistics solutions across Australia and New Zealand. Our ethos, "Global Reach, Local Touch", seamlessly blends global standards with regional expertise, ensuring our clients receive an unparalleled experience.

About the Role

Elevate your career by joining our Sydney team. In this role, you'll be the driving force behind our inbound shipment operations, exemplifying operational excellence. As the Senior Import Operations Coordinator, your key responsibility will be orchestrating flawless logistics solutions that continually reflect our unwavering commitment to customer satisfaction and industry-leading service.

Key Responsibilities

Reporting directly to the Branch Manager, your role includes:

• Leading NSW Import Operations, coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing).
• Liaising with Customers, Carriers, Service Providers, and Overseas Partners.
• Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
• Establishing and maintaining a strong rapport with customers and service providers.
• Providing direction and support within the operations department, encompassing operator training, mentoring, and coverage.
• Monitoring key operational activities to ensure efficient completion of import/export duties.
• Identifying, implementing, and leading effective change management to support business growth and the development of best practice SOP.

Skills and Experience

To excel in this role, you MUST possess:

• A minimum of 3 years of experience with an International Freight Forwarder in Imports.
• Highly developed analytical and problem-solving skills.
• Advanced knowledge of operations, account management, and finance.
• Exceptional attention to detail, coupled with strong analytical and problem-solving skills.
• Prior experience using CargoWise (CW1) is advantageous.

Remuneration

Remuneration is negotiable and will be based on the experience and capability of the successful candidate.

Application Process

Ready to accelerate your career? Apply online through the provided link and submit your application today. Please note that only shortlisted candidates will be contacted.

Job Benefits and Perks

• Stable, long-term career opportunity with avenues for advancement.
• Attractive remuneration package, including quarterly bonuses.
• Enjoy free onsite parking and a suite of employee benefits.